About Me

With over 20 years in IT, I’ve worked across industries like agriculture, finance, technology, manufacturing, healthcare, and retail, helping businesses harness technology to thrive. But my real passion lies in empowering small businesses. For 17 years at US Netcom / One Call Now, I partnered with schools, churches, doctors’ offices, and other small organizations, delivering solutions to solve real-world problems—keeping communities connected and operations running smoothly.

Joe & Melissa Knapp

Since then, I’ve worked with large corporations to streamline processes, eliminate waste, shorten order-to-cash cycles, and refocus teams on what matters: serving customers, delivering quality, and building trust. I bring that same expertise to small and medium-sized businesses (SMBs), offering practical, affordable solutions tailored to your needs.

Growing up in a small town, I get the challenges you face—balancing payroll, staying competitive, and keeping up with tech changes. My approach is rooted in hard work, integrity, and building relationships, just like in a tight-knit community.

How I Can Help Your Business

Tech moving too fast? I know that feeling—it can be a lot to keep up with, especially when you’re running a business. Let’s figure it out together.

Impact on Your Bottom Line

I’m here to bring practical, budget-friendly solutions that cut through the chaos. Whether it’s automating repetitive tasks, getting your team working smarter, or mapping out what’s next, I’ll keep it simple and stress-free for you.

My Approach

I start by listening. Every business is different, and I don’t believe in rushing to half-baked fixes. My first step is to dig into how your business makes money, what’s keeping you up at night, and what you want to improve—whether it’s streamlining operations, cutting costs, or exploring tools like AI. I ask the big questions: Why does this matter to you? What does success look like? How will we know when we’ve nailed it?

Here’s the thing: you and your team already know the core issues—you just need help uncovering and tackling them. That’s where I come in. I guide you through a collaborative process. We brainstorm ideas together, come up with a hypothesis to test, figure out how to measure it, and give it a shot. Then we learn from what works (or doesn’t), adjust, and repeat until we hit the results you’re after. Once we solve one challenge, we move to the next.

I keep it practical and straightforward. Change can feel daunting, especially with limited time and resources. I explain everything in plain language and focus on solutions that fit your budget and goals. My small town roots taught me hard work, integrity, and the power of community—values I bring to every project. I’m here to build trust, spark collaboration, and help your business grow, one step at a time.

Let’s Talk

Want to chat about how we can work together to simplify tech for your business? I won’t try to sell you anything—no hidden agendas. Let’s see if we can help each other out. If not, that’s okay too. I’m here to listen.